Terms of Service
These terms and conditions outline the rules and regulations for the use of our software development services and govern our professional relationship.
Last updated: July 12, 2025
Service Agreement
- These terms govern the provision of software development services by Masimba Maregedze.
- By engaging our services, you accept these terms and conditions in full.
- Services include web development, mobile app development, backend systems, and technical support.
- All work is performed according to agreed specifications and timelines.
Payment Terms
- Payment terms are specified in individual project agreements.
- Typically require 50% upfront payment to begin work and 50% upon project completion.
- For ongoing services, monthly billing applies with Net 15 payment terms.
- Late payments may incur additional charges and project delays.
- All major payment methods are accepted including bank transfers and credit cards.
Project Timeline
- Project timelines are estimates and may vary based on project complexity.
- Delays caused by client feedback, scope changes, or third-party dependencies may extend timelines.
- We commit to regular communication and progress updates throughout the project.
- Rush jobs may incur additional charges as specified in the project agreement.
Intellectual Property
- Upon full payment, clients receive full ownership of custom-developed code.
- Third-party libraries, frameworks, and tools retain their original licenses.
- We reserve the right to use generic code patterns and methodologies in future projects.
- All client data and project details are kept confidential under NDA when applicable.
Liability & Warranties
- We provide a 30-60 day warranty period for bug fixes on delivered software.
- Liability is limited to the total amount paid for the specific project.
- We are not responsible for damages caused by third-party integrations or hosting providers.
- Clients are responsible for regular backups and data security measures.
Scope Changes
- Any changes to the original project scope must be documented and agreed upon in writing.
- Scope changes may result in additional costs and timeline adjustments.
- We provide transparent pricing for all additional work before proceeding.
- Minor adjustments within the original scope are included at no extra cost.
Cancellation & Refund Policy
Project Cancellation
Projects may be cancelled by either party with written notice. Payment for completed work is due upon cancellation.
Refund Policy
- • Work completed is non-refundable
- • Unused portions may be eligible for refund
- • Refunds processed within 14 business days
Force Majeure
Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, or technical failures.
Governing Law
These terms are governed by the laws of Zimbabwe. Disputes will be resolved through good faith negotiation or arbitration.
Questions About These Terms?
If you have any questions about these terms of service or need clarification on any point, please don't hesitate to contact us.